SHIPPING & RETURNS

Shipping Policy

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

 

Estimated shipping times

Canada: 2-9 business days

United States: 5-19 business days

Europe: 2-4 weeks

Australia, New Zealand and Oceania: 2-4 weeks

I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

 

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Return & Exchange Policy

We gladly accept returns and exchanges

Contact me within: 3 days of delivery

Ship items back within: 7 days of delivery

We don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

  • Items on sale

 

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

FAQ

Custom and personalised orders

Yes, we provide custom and personalised orders. If you have any specific ideas and want us to make one for you, please contact us and share more details.
(Color, size, types of leathers or etc.)

About natural leathers

Aeon leather products are handcrafted and the variations you might find in the same product stems from this reason and are not imperfections but characteristics of beautifully made natural product that is a work of art. Reproduction of colours is as accurate as possible, although please note that leather is a natural material and a slight variation is bound to appear in each product. Every pore and scratch tells a story of the animal’s life. Colour variations, pore and scratches cannot be subject to rejection of merchandise.

Leather care instructions

- Do not let your leather products be in touch with water or moist.
- Never wash your leather products in the washing machine.
- Avoid cleaning products with alcohol, turpentine or other mineral spirits.
- Store leather products properly when not in use; keep out of direct sunlight and in low humidity as sunlight fades and dries leather. 
- If leather gets wet, wipe with a thick hand towel immediately and then air dry. Do not try to apply unnatural heat like a blow dryer.

Are you located in Vancouver?

We do offer pickup.
Please contact us to save your shipping fee!